Privacy Policy

Effective date: 13 October 2026

PDFRoof ("we", "our", or "us") respects your privacy. This Privacy Policy explains how information may be collected, used, stored, and disclosed when you visit or use PDFRoof and its online PDF tools.

1. Information We Collect

Depending on how you use PDFRoof, we may process:

  • Account information: name, email address, and authentication information when you register for an account.
  • Contact information: your name, email address, subject, and message when you contact us.
  • Uploaded documents: files and associated content that you submit for PDF processing.
  • Payment information: payment status, transaction references, and related subscription information needed to administer purchases.
  • Technical information: information such as browser details, request logs, and diagnostic data where collected by our hosting or service providers.

2. How We Use Information

We may use information to:

  • Provide and operate PDFRoof features.
  • Process uploaded files and return requested results.
  • Create and manage user accounts.
  • Process and verify payments and subscriptions.
  • Respond to enquiries and provide technical support.
  • Maintain security, prevent abuse, and troubleshoot errors.
  • Meet applicable legal and regulatory obligations.

3. Uploaded Documents

When you use a PDF tool, you may upload documents containing personal, confidential, or business information. Please upload only files you are authorised to process.

Documents may be processed by our application and the infrastructure or service providers needed to deliver the requested feature. Access to files should be limited to what is necessary to operate the service.

File retention depends on the tool, application settings, and operational requirements. Do not assume that a file is immediately or permanently deleted unless the relevant feature and retention policy explicitly confirm this.

PDFRoof is not intended to be a long-term document storage service. We recommend downloading your output and keeping your own secure backup.

4. Sharing and Service Providers

We do not sell your personal information. Information may be processed or disclosed to service providers where reasonably necessary to host the website, deliver functionality, process payments, maintain security, or comply with legal obligations.

Payment transactions may be handled by Razorpay or other payment providers presented during checkout. Their processing of information is also subject to their applicable terms and privacy notices.

5. Payments and Subscriptions

When you purchase a paid plan, payment details are handled through the applicable payment provider. PDFRoof may receive transaction identifiers, payment status, and subscription-related information to confirm and administer your purchase.

We do not intend to store full payment card numbers or card security codes on our application servers.

6. Cookies and Sessions

PDFRoof uses cookies or similar mechanisms where necessary for functions such as account authentication, session management, and website security. Browser settings can be used to manage cookies, although disabling them may affect some features.

7. Data Security

We use reasonable technical and organisational measures intended to protect information against unauthorised access, loss, misuse, or alteration. No website or internet transmission can be guaranteed to be completely secure.

Please avoid uploading documents unless you are comfortable with the processing required to provide the requested service.

8. Data Retention and Deletion

We retain information for as long as reasonably necessary for the purposes described in this policy, including account administration, providing requested services, resolving disputes, security, and legal compliance. Retention periods may vary by information type.

You may contact us to request access, correction, or deletion of personal information, subject to applicable law and any legitimate retention requirements.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of personal information, or to raise concerns about its processing.

To make a privacy-related request, contact us using the details below. We may need to verify your identity before acting on a request.

10. Children's Privacy

PDFRoof is not specifically directed at children. If you believe a child has provided personal information in circumstances where it should not have been collected, please contact us so we can review the matter.

11. Changes to This Policy

We may update this Privacy Policy as the service, applicable laws, or our practices change. The updated version will be published on this page with a revised effective date where appropriate.

12. Contact Us

For privacy questions or requests, please use our Contact Us page or email admin@pdfroof.com .

This policy should be reviewed and customised to reflect PDFRoof's actual data handling, retention practices, service providers, and applicable legal requirements.